Peter Maina

The client receives: Diagnosis of the reported computer problem Identification of the likely cause Step-by-step troubleshooting and resolution Software/system configuration where required Performance and basic system checks Testing after the fix A brief explanation of what caused the problem and what was done Recommendations to prevent the issue from happening again Remote support where the issue can be safely resolved remotely what the client need to clarify: A clear description of the problem Computer/laptop make and model Windows version if known Screenshots or photos of any error messages When the problem started What they were doing when it happened Any recent software, driver, or Windows updates Steps they have already tried For network problems: ISP/network information and a description of the connection issue How the process works 1. Client places an order The client selects the appropriate package and explains the computer problem. 2. Information gathering You review the problem description, screenshots/error messages, and computer details. 3. Diagnosis You identify the likely cause and determine whether the problem can be resolved remotely. 4. Troubleshooting You guide the client through the required steps or, where appropriate, use an agreed remote-support method. 5. Testing You test the affected function to confirm that the problem has been resolved. 6. Final report I explain what was wrong, what was fixed, and any recommended next steps.