We're here to help

Got a question, an issue with an order, or just want to talk to a human? Reach us through any of the channels below.

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WhatsApp

+254 700 000 000

Mon–Fri, 8am–8pm EAT Β· Sat 9am–5pm

Chat on WhatsApp
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Email

support@kaziiko.com

We aim to respond within 4 business hours

Send an email
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Business & Enterprise

business@kaziiko.com

Volume pricing, SLAs, custom integrations

Email our team

Common questions

How does escrow work?β†’What happens during a dispute?β†’How long does verification take?β†’Can I get a refund?β†’View all FAQs β†’

Head office

πŸ“Upper Hill, Nairobi, Kenya
P.O. Box 12345 – 00100
πŸ•Monday – Friday: 8:00 AM – 8:00 PM EAT
Saturday: 9:00 AM – 5:00 PM EAT
Sunday: Closed
πŸ“±All support requests handled online β€” no walk-ins required.

Registered company

Kaziiko Digital Services Ltd.

Reg. No. CPR/2024/123456 Β· VAT: P051234567W

For issues related to a specific order, use the in-platform messaging system β€” it gives us the full order context and speeds up resolution.

Go to your messages β†’