We're here to help

Got a question, an issue with an order, or just want to talk to a human? Reach us through any of the channels below.

Kaziiko AI (WhatsApp)

+254181895304

Available 24/7 — instant answers, service search & more

Chat with AI

Human Support (WhatsApp)

+254727737727

Mon–Fri, 8am–8pm EAT · Sat 9am–5pm

Chat with Support

Email

support@kaziiko.com

We aim to respond within 4 business hours

Send an email

Business & Enterprise

business@kaziiko.com

Volume pricing, SLAs, custom integrations

Email our team

Common questions

How does escrow work?→What happens during a dispute?→How long does verification take?→Can I get a refund?→View all FAQs →

Head office

Upper Hill, Nairobi, Kenya
Monday – Friday: 8:00 AM – 8:00 PM EAT
Saturday: 9:00 AM – 5:00 PM EAT
Sunday: Closed
+254 727 737 727
WhatsApp & calls · Mon–Fri 8am–8pm, Sat 9am–5pm EAT

For issues related to a specific order, use the in-platform messaging system — it gives us the full order context and speeds up resolution.

Go to your messages →

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