NTSA PSV Licence: How to Get a Public Service Vehicle Permit in Kenya

A public service vehicle (PSV) licence from the National Transport and Safety Authority (NTSA) is your legal permission to operate a commercial passenger vehicle in Kenya. Whether you're running a matatu, taxi, or tour bus, you cannot legally carry passengers without one. The process is simpler than many operators assume, but it requires patience and attention to detail.

Who Needs a PSV Licence

You need a PSV licence if your vehicle carries passengers for payment—this includes matatus, taxis, Uber or Bolt vehicles, tour operators, and school buses. Vehicles used solely for personal transport do not require one. The licence is issued per vehicle, not per driver, and it must be renewed annually.

The NTSA introduced stricter enforcement from 2025 onwards, meaning unregistered PSVs face confiscation and hefty fines. This has pushed many operators who previously operated in grey areas to formalize their operations.

The Requirements You'll Need

Before visiting an NTSA office or applying online via ntsa.go.ke, gather these documents:

• Vehicle registration certificate (logbook)
• Insurance certificate valid for commercial use
• Valid driving licence for the vehicle owner or authorized operator
• Roadworthiness certificate (issued by authorized testing stations)
• KRA tax clearance certificate
• Identity document (national ID or passport)
• Filled NTSA PSV application form

The roadworthiness certificate is mandatory—your vehicle must pass an inspection at any authorized testing station. This typically costs between KSh 2,500 and KSh 4,000 depending on your vehicle type and location.

Your vehicle's insurance must explicitly cover commercial passenger transport. Standard personal vehicle policies will not suffice. Contact your insurer to upgrade your cover before applying.

Application Process and Costs

You have two options: apply online through the NTSA portal or visit a physical office. The online route is faster, though you'll still need to visit an NTSA office for final verification and payment.

The current PSV licence fee varies by vehicle type. Check the official NTSA portal for 2026 rates, as fees are adjusted annually. Historically, a standard matatu licence costs between KSh 8,000 and KSh 15,000 annually, but confirm current pricing on ntsa.go.ke.

Payment is made via M-Pesa or bank transfer at designated NTSA offices. Processing typically takes 5-10 working days once all documents are verified. During peak periods—particularly at month-end—expect longer queues.

If you're stuck on the technical side of the application, NTSA experts on Kaziiko can guide you through each step and help you avoid common submission errors.

After You Get Your Licence

Your PSV licence must be displayed visibly inside your vehicle at all times. The NTSA conducts spot checks, and operating without a valid licence attracts fines starting at KSh 10,000 and potential vehicle impoundment.

Renewal is due annually. Start the process at least two weeks before expiry to avoid operating illegally. The renewal process mirrors the initial application but moves faster since your vehicle is already registered.

Keep your insurance, roadworthiness certificate, and tax clearance current throughout the year. Missing any of these documents during an inspection will result in fines or vehicle detention.

Frequently Asked Questions

How long does it take to get a PSV licence?

Once you submit all documents, approval typically takes 5-10 working days. The entire process from gathering documents to holding your licence usually spans 2-3 weeks, depending on how quickly you obtain your roadworthiness certificate and tax clearance.

Can I apply for a PSV licence online?

Yes. Visit ntsa.go.ke, create an account, and submit your application digitally. You'll still need to visit an NTSA office for payment and final verification, but the online application saves time and reduces paperwork.

What happens if I operate without a PSV licence?

The NTSA can impound your vehicle and issue fines starting at KSh 10,000. Repeat offenders face higher penalties. Since 2025, enforcement has intensified significantly, making it risky and expensive to operate informally.

Can I get help with the PSV licence application?

Yes. If the process feels overwhelming, find a verified Kenyan expert on Kaziiko who specializes in NTSA permits and vehicle licensing. They can handle paperwork and guide you through submissions.