How to Replace a Lost or Stolen Logbook in Kenya via NTSA

Understanding Your Driving Logbook in Kenya

Your logbook (also called a driving permit or driving licence) is a critical document issued by the National Transport and Safety Authority (NTSA). It records your vehicle registration, driving history, and traffic offences. Losing it or having it stolen requires immediate action to avoid driving without valid documentation—which carries penalties under Kenya's Traffic Act.

Step 1: Report the Loss or Theft to NTSA

Your first move is to notify NTSA directly. Visit the nearest NTSA office or access their online portal at ntsa.go.ke. Report whether your logbook was lost or stolen. If stolen, you may need a brief incident report from your local police station (though NTSA will often accept a written statement). Document the date you discovered the loss—this becomes your official record.

Step 2: Gather Required Documents

NTSA requires specific documents to process a replacement:

• Your national ID or passport (photocopy and original for verification)
• Proof of vehicle ownership: original registration certificate or title deed
• Completed NTSA replacement form (obtained at the office or downloaded from ntsa.go.ke)
• Police incident report (if stolen—optional but recommended)
• Proof of payment for replacement fee

Step 3: Pay the Replacement Fee

Check the current NTSA replacement fee on ntsa.go.ke or call their customer service line. Fees vary by vehicle class. Payment is typically made via M-Pesa to NTSA's designated till number or at NTSA offices. Keep your M-Pesa receipt as proof of payment—you'll need it to collect your new logbook.

Step 4: Submit Your Application

Submit your completed form and documents at any NTSA county office. Processing typically takes 2–5 working days, depending on demand. You'll receive a receipt with a reference number. Use this to track your application status on the NTSA portal or via SMS.

Step 5: Collect Your New Logbook

Return to the same NTSA office on the date specified (usually 3–5 days later). Bring your reference receipt and original national ID. Verify all details—vehicle registration, your name, and classification—before leaving. Your new logbook is immediately valid.

Important Considerations

While your replacement is being processed, driving without a logbook is illegal. If stopped by traffic police, explain you've reported the loss and have your receipt. Alternatively, contact NTSA experts on Kaziiko who can guide you through the process or help expedite your case. Many verified Kenyan experts specialise in NTSA matters and can advise on county-specific procedures. For additional support, find a verified Kenyan expert on Kaziiko to assist with documentation.

Keep your new logbook in a safe place—ideally at home—and carry only certified photocopies when driving. This reduces loss risk and keeps your original secure.