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Certified Cyber Services Expert
Kenya has moved thousands of government services online. Most Kenyans have smartphones but lack the knowledge to navigate eCitizen, KRA iTax, NTSA TIMS, or NHIF/SHA portals. This course turns you into the trusted expert they pay to get it done — fast, correctly, and with documentation.
8 lessons4–5 hours15 exam questions75% pass mark
What you'll learn
- ✓Navigate eCitizen, iTax, NTSA TIMS, and SHA portals with confidence
- ✓Handle the 10 most common service requests clients bring to a cyber café
- ✓Set professional pricing and communicate timelines honestly
- ✓Document your work so clients and Kaziiko can verify delivery
- ✓Handle the errors, rejections and edge cases that catch beginners off-guard
- ✓Build a sustainable cyber services business on Kaziiko
Who this is for
- →Cyber café operators wanting to earn beyond walk-in printing
- →eCitizen agents formalising their services on a trusted platform
- →Anyone handling government services for clients in Kenya
- →Experts already on Kaziiko who want a recognised credential
Course curriculum
1
Your Role as a Digital Services Expert
25 min
2
eCitizen Portal — Mastering the Platform
35 min
3
KRA & iTax — The Service Kenyans Need Most
40 min
4
NTSA & TIMS — Transport Services
35 min
5
SHA, NHIF & NSSF — Health and Social Protection
30 min
6
Client Communication — The Professional Standard
28 min
7
Pricing Your Services Professionally
25 min
8
Building a Sustainable Business on Kaziiko
30 min