Certified Cyber Services Expert
Kenya has moved thousands of government services online. Most Kenyans have smartphones but lack the knowledge to navigate eCitizen, KRA iTax, NTSA TIMS, or NHIF/SHA portals. This course turns you into the trusted expert they pay to get it done — fast, correctly, and with documentation.
What you'll learn
- ✓Navigate eCitizen, iTax, NTSA TIMS, and SHA portals with confidence
- ✓Handle the 10 most common service requests clients bring to a cyber café
- ✓Set professional pricing and communicate timelines honestly
- ✓Document your work so clients and Kaziiko can verify delivery
- ✓Handle the errors, rejections and edge cases that catch beginners off-guard
- ✓Build a sustainable cyber services business on Kaziiko
Who this is for
- →Cyber café operators wanting to earn beyond walk-in printing
- →eCitizen agents formalising their services on a trusted platform
- →Anyone handling government services for clients in Kenya
- →Experts already on Kaziiko who want a recognised credential
Course curriculum
Course details
- Price
- KSh 999 once, by M-Pesa
- Certificate
- KCIT certificate included free until 30 Nov 2026
- Access
- 6 months, self-paced
- Exam
- 15 questions · 75% to pass · 3 attempts
Frequently asked questions
How do I pay for the course?
Pay KSh 999 by M-Pesa. Enter your number and confirm the prompt on your phone, or pay Paybill 1336254 (account ACADEMY) and submit the M-Pesa code. The course activates within minutes.
How long do I have access?
6 months from the day your payment is confirmed. Study at your own pace; progress is saved lesson by lesson.
How do I get the certificate?
Finish the 8 lessons and pass the 15-question exam with 75% or more. You get 3 attempts. The certificate is issued jointly by Kaziiko Academy and Kings College of Information and Technology (KCIT) and carries a number anyone can verify online. It is included free until 30 Nov 2026.
Are there live classes or videos?
Lessons are written, with worked examples and tips, so they load fast on a phone and you can study any time. There are no live classes or a video library.
Will this get me work?
The certificate shows a verified skill; it is not government accreditation or a job guarantee. Graduates list the matching service on Kaziiko under Government & eCitizen and take client orders paid by M-Pesa.
Need this done rather than learning it? Hire a verified Government & eCitizen expert on Kaziiko.